Wigs.com Return Policy: A Comprehensive Guide for Hassle-Free Purchases
Wigs.com Return Policy: A Comprehensive Guide for Hassle-Free Purchases
With over 100,000 customer reviews and an A+ rating from the Better Business Bureau, Wigs.com is a leading online retailer of wigs and hairpieces. They understand that choosing the right wig can be a daunting task, which is why they offer a flexible wigs.com return policy to ensure customer satisfaction.
Understanding the Basics of Wigs.com Return Policy
| Return Period | Restocking Fee | Conditions |
|---|---|---|
| 30-day money-back guarantee | 10% | For wigs and hairpieces in their original, unworn condition and packaging |
| 14-day exchange policy | None | For wigs and hairpieces that need to be exchanged for a different size or style |
Conditions and Exemptions
| Condition | Details |
|---|---|
| Original packaging | Wigs and hairpieces must be returned in their original packaging to receive a refund or exchange |
| Unworn and unaltered | Wigs and hairpieces must not have been worn, washed, or altered in any way |
| Custom orders | Custom orders are not eligible for refunds or exchanges |
Success Stories
- Sarah from California: "I was so impressed with the Wigs.com return policy. I ordered a wig that didn't fit well, and they let me exchange it for another size without any hassle."
- John from New York: "I love that Wigs.com offers a 30-day money-back guarantee. It gave me peace of mind knowing that I could return the wig if I wasn't happy with it."
- Mary from Florida: "The wig I ordered from Wigs.com exceeded my expectations. It's so natural-looking and comfortable to wear. I'm so glad I found them!"
Tips for a Successful Return
- Contact customer service before returning any items to obtain a Return Authorization Number (RAN).
- Include a copy of your original invoice or order confirmation with the returned package.
- Pack the wig or hairpiece securely in its original packaging.
- Ship the package to the address provided by customer service.
Common Mistakes to Avoid
- Don't try to return a wig or hairpiece that has been worn, washed, or altered.
- Don't include any personal belongings or used items in the return package.
- Don't return the package to any address other than the one provided by customer service.
Key Benefits of Wigs.com Return Policy
- Peace of mind: Knowing that you can return your wig for a refund or exchange if you're not satisfied gives you confidence in your purchase.
- Flexibility: The 30-day money-back guarantee and 14-day exchange policy provide ample time to make a decision about your wig.
- Convenience: Wigs.com makes it easy to return items with their streamlined return process and RAN system.
FAQs About Wigs.com Return Policy
- Q: Can I return a wig that I bought on sale?
- A: Yes, wigs purchased on sale are eligible for return within the 30-day money-back guarantee period.
- Q: Do I have to pay for return shipping?
- A: No, return shipping is free of charge within the United States.
- Q: How long does it take to process a return?
- A: Returns are typically processed within 7-10 business days from the date of receipt.
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